Thank you for your support and trust in Oura! We are honored to accompany you on this journey toward better health management. Through precise data monitoring, we aim to help you gain a deeper understanding of your body’s well-being.
To ensure your peace of mind and protect your rights as a customer, we have enclosed the following information regarding our product warranty and support services:
Within 7 days of purchase:
Enjoy complimentary repair and inspection service. Customers are required to bring the warranty sticker, original purchase invoice, and the product inquestion to our authorized service center. Technicians will conduct a comprehensive inspection and perform necessary repairs (excluding damages caused by human error or non-manufacturing defects).
After 7 days after purchase:
Customers may submit a repair request via the official mobile application (App)
or visit our designated inspection points in person for assessment. Upon
approval of the application, professional inspection and subsequent handling
will be arranged (fees will be assessed based on the actual condition).
WhatsApp Customer Service Hotline: (852) 2395-3913
