Customer service hotline
We have a dedicated customer service center to take care of our customers’ various product after-sales service needs. Customers are welcome to visit the service center in person and let us handle the problematic products on our behalf. Some product problems may be solved over the phone. Customers may consider calling us before arriving.
Whatsapp customer service number:
(852) 2395-3913
* LRT's product repair services will be collected and picked up by the "Kar Kar Redemption Center" starting from February 14, 2022 * Details
Maintenance service center address:
Hong Kong Island <br>Address: 1/F, Carnival Commercial Building, 423-425 Hennessy Road, Hong Kong (Exit B of Causeway Bay MTR Station)
Tel: +852 3996 8197 / +852 3590 3562
Office hours: Monday to Saturday 11AM - 7:30PM; closed on Sundays and public holidays
Kowloon District
Kowloon District
Address: G/F, Pakhoman Commercial Building, 18 Hillwood Road, Tsim Sha Tsui, Kowloon (Exit D of Jordan MTR Station)
Office hours: Monday to Saturday 11AM-7:30PM; Sunday 1PM-5:30PM; closed on public holidays
The after-sales service of Poly (Plantronics) brand
Hello customers, the Poly (Plantronics) brand of products will have new after-sales service arrangements with immediate effect. Customers may submit their application for product repair directly on the MyHPSupport portal. First you will need to register as a member on the portal. From there you may then submit a repair application. Poly will arrange pick up and exchange of your defective unit(s) within 1-2 working days under normal circumstances. Customers may also track their progress on the portal. This new improved process aims to lessen customers’ hassle of coming and waiting at service centers.
Submit your Repair Application:
https://mycrm.support.hp.com
Lessons on Registering and Submitting Applications:
https://reurl.cc/DlO4mO
